size guide

bracelets:

Most of our bracelets are available in two or three different sizes:

Small // circumference of wrist 16cm
Medium // circumference of wrist 17cm
Large // circumference of wrist 18cm

The most ordered size is: Medium.

If you are not sure about your size, or if you need a bigger or a smaller size donʼt hesitate to contact us


rings:

Most of our rings are available in three different sizes:

52
54
56

This is the circumference of your finger in millimeters.

Most ordered size: 54

If you are not sure about your size, of if you need a bigger or a smaller size donʼt hesitate to contact us.


shipping information / delivery information

Your order will be processed and shipped within 48hours, during business days. Please note that if the item(s) you have ordered are no longer in stock, a new one / new ones will be made in our studio especially for you. In that case the delivery will be provided within 4 weeks.

Depending on the country of destination, we work with Bpost, Bpost world, DPD or DHL. You will always receive a track-and-trace code once your package has been shipped, so you can easily trace it at all times.
 

belgium 
The shipping fee for Belgium is €7.  It will take up to 4 business days for your order to be delivered. 

international
The price for international shipments varies between €10 and €40 depending on the location it needs to be shipped to. To find out the exact price, please fill in the country of your choice while going through checkout and our web shop will automatically calculate the right shipping fee.

For deliveries to neighboring countries (The Netherlands, France, Germany, Luxembourg) it can take up to 5 business days, all other destinations can take up to 15 business days.

International delivery times vary depending on the country of destination.
Custom duties and fees vary by country and may cause a delay on the delivery time. All custom duties and fees are at the customer’s expense. We cannot be held responsible for extra costs and / or delays. 
 

Below you can find a list of countries we ship to. If your country is not mentioned and you wish to place an order, please send an email to info@studiocollect.com.

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, South Korea, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, The United Kingdom, The United States of America. 


payment information

We accept Visa, Mastercard, American Express & Paypal.
If you are not able to use any of these payment methods, you can also pay by bank transfer. In this case please send and email to: info@studiocollect.com.
Please provide the following information: your name, full address, telephone number, the reference code and description of the piece you wish to order, the material and size (only for rings and bracelets).
You will receive a confirmation email as soon as possible with additional information, the total price and bank details. Once we have received your payment, we will dispatch the package as soon as possible, depending on the stock of this/these item(s).

Billing credentials:
Studio Collect
BE08 3631 4673 8913
BIC: BBRUBEBB

product information

Our jewelry is handcrafted and produced in Belgium. Our jewelry is available in sterling silver and in 18-carat gold plated silver. The gold collection, engagement rings and wedding rings (18 carat yellow or white gold) cannot be ordered through our webshop. It is only available in our store in Antwerp. For questions regarding these pieces please contact us.

Some advice for gold plated and silver jewelry:
Silver interacts with air, light, water and skin, it may oxidize.

If you want to clean your jewelry, please make sure you do this with a soft cloth, never use aggressive products, these may damage the layer of gold the jewel is covered with.

Do not wear our jewelry while taking a shower, washing your hands (rings), swimming, doing the dishes, etc. Soap, perfume, chlorine and cleaning products may damage the layer of gold the jewel is covered with.

Use our packaging to keep your jewelry when you do not wear it. Do not keep your jewelry in a damp room, such as a bathroom. Never keep your jewelry close to cleaning products.

The layer of gold may fade away after a certain time. This depends on the use, skin type and how it has been handled. We can gold plate your jewelry again. For extra information or questions about this service please contact us.


warranty

Studio Collect offers a warranty of two years. It covers damage caused by a manufacturing default or material defect. Our warranty excludes damage caused by improper use or loss of (an) item(s).

We offer a repair service to our costumers, prices for this service depends on the type of repair. For more information or questions about this service please contact us.


return or exchange

webshop

Exchanges, returns and refunds are allowed within 14 days after you have received the package. Before sending the item(s) back, please contact us by email (info@studiocollect.com) to arrange the exchange, return or refund.
The piece(s) must be unworn, undamaged and again sellable, send it back in its original packaging. Try it/them on with care.

Items can be returned to the following address:
Leningstraat 19-21, 2140 Borgerhout, Belgium
We are not responsible for any additional costs.

Once we have received the package we can arrange an exchange or a refund (excluding shipping costs, refunded within 30 days).
 

store

Items purchased in our store (Steenhouwersvest 13, 2000 Antwerp, Belgium) can be returned or exchanged in our store, and refunded in the form of a gift voucher, within 14 days after the purchase date.

The piece(s) must be unworn, undamaged and again sellable, return in its original packaging. Try it/them on with care.

If you are unable to come to our store and wish to arrange an exchange or return, please contact us info@studiocollect.com


contact

Studio Collect
Leningstraat 19-21
2140 Borgerhout, Antwerp
Belgium

info@studiocollect.com

- For wholesale inquiries please contact:
info@studiocollect.com


general note

* Studio Collect cannot be held responsible for any damage to the package or loss of the package, during the shipment.

* Each Studio Collect piece is handcrafted, so please note that if the item(s) you have ordered are no longer in stock, it can take up to 3 weeks to make and ship the item(s).