size guide

bracelets:

Most of our bracelets are available in two or three different sizes:

Small // circumference of wrist 16cm
Medium // circumference of wrist 17cm
Large // circumference of wrist 18cm

The most ordered size is: Medium.

If you are not sure about your size, or if you need a bigger or a smaller size donʼt hesitate to contact us


rings:

Most of our rings are available in three different sizes:

52
54
56

This is the circumference of your finger in millimeters.

Most ordered size: 54

If you are not sure about your size, of if you need a bigger or a smaller size donʼt hesitate tocontact us.


shipping information / delivery information

belgium

Your order will be processed and shipped within 48hours, during business days. Once your order has been processed, the shipment will take approximately 2-5 business days. Please note that if the item(s) you have ordered are no longer in stock, a new one/ new ones will be made in our studio especially for you. In that case the delivery will be provided within 3 weeks. All packages will be transported by Bpost (Belgian Postal Service).

Shipping fee is €7.


europe I

- Germany – France – United Kingdom – Luxembourg – The Netherlands -

Your order will be processed and shipped within 48hours, during business days. Once your order has been processed, the shipment will take approximately 5-7 business days. Please note that if the item(s) you have ordered are no longer in stock, a new one/ new ones will be made in our studio especially for you. In that case the delivery will be provided within 3 weeks. All packages will be transported by Bpost (Belgian Postal Service).

Shipping fee is €10.


europe II

- Bulgaria – Cyprus – Denmark – Estonia - Finland – Greece – Hungary – Ireland – Italy – Croatia – Latvia – Lithuania – Malta – Austria – Poland – Portugal – Romania – Slovenia – Slovakia – Spain – Czech Republic – Sweden - Switzerland -

Your order will be processed and shipped within 48hours, during business days. Once your order has been processed, the shipment will take approximately 5-7 business days. Please note that if the item(s) you have ordered are no longer in stock, a new one/ new ones will be made in our studio especially for you. In that case the delivery will be provided within 3 weeks. All packages will be transported by Bpost (Belgian Postal Service).

Shipping fee is €20.


international

Your order will be processed within 48hours, during business days. Once your order has been processed, the shipment will take approximately 1 to 2 weeks. International delivery times may vary depending on the country. Custom duties and fees vary by country and may give a delay on the delivery time. We cannot be held responsible for this. Please note that if the item(s) you have ordered are no longer in stock, a new one/ new ones will be made in our studio especially for you. In that case the delivery will be provided within 4-5 weeks.

Shipping fee is €35.
 


general note

* Studio Collect cannot be held responsible for any damage to the package or loss of the package, during the shipment.

* Each Studio Collect piece is handcrafted, so please note that if the item(s) you have ordered are no longer in stock, it can take up to 3 weeks to make and ship the item(s).

 

 

contact

Studio Collect
Leningstraat 19-21
2140 Borgerhout, Antwerp
Belgium

info@studiocollect.com
info@studiocollect.com

- For wholesale inquiries please contact:
info@studiocollect.com


product information

Our jewelry is handcrafted and produced in Belgium. Our jewelry is available in sterling silver and in 18-carat gold plated silver. The gold collection, engagement rings and wedding rings (18 carat yellow or white gold) cannot be ordered through our webshop. It is only available in our store in Antwerp. For questions regarding these pieces please contact us.

Some advice for gold plated and silver jewelry:
Silver interacts with air, light, water and skin, it may oxidize.

If you want to clean your jewelry, please make sure you do this with a soft cloth, never use aggressive products, these may damage the layer of gold the jewel is covered with.

Do not wear our jewelry while taking a shower, washing your hands (rings), swimming, doing the dishes, etc. Soap, perfume, chlorine and cleaning products may damage the layer of gold the jewel is covered with.

Use our packaging to keep your jewelry when you do not wear it. Do not keep your jewelry in a damp room, such as a bathroom. Never keep your jewelry close to cleaning products.

The layer of gold may fade away after a certain time. This depends on the use, skin type and how it has been handled. We can gold plate your jewelry again. For extra information or questions about this service please contact us.


payment information

We accept Visa, Mastercard, American Express & Paypal.
If you are not able to use any of these payment methods, you can also pay by bank transfer. In this case please send and email to: webshop@studiocollect.com.
Please provide the following information: your name, full address, telephone number, the reference code and description of the piece you wish to order, the material and size (only for rings and bracelets).
You will receive a confirmation email as soon as possible with additional information, the total price and bank details. Once we have received your payment, we will dispatch the package as soon as possible, depending on the stock of this/these item(s).

Billing credentials:
Studio Collect
BE08 3631 4673 8913
BIC: BBRUBEBB


return or exchange

Exchanges, returns and refunds are allowed within 14 days after you have received the package. Before sending the item(s) back, please contact us by e-mail (webshop@studiocollect.com) to arrange the exchange, return or refund.
The piece must be unworn, undamaged and again sellable, send it back in original packaging. Try it on with care.
Items can be returned to the following adress:
Leningstraat 19-21, 2140 Borgerhout, Belgium

We are not responsible for extra costs.
Once we have received the package, we can arrange an exchange (excluding shipping costs), or arrange a refund (within 30days).


warranty

Studio Collect offers a warranty of two years. It covers damage caused by a manufacturing default or material defect. Our warranty excludes damage caused by improper use or loss of (an) item(s).

We offer a repair service to our costumers, prices for this service depends on the type of repair. For more information or questions about this service please contact us.